Digital Banking is both our online banking found at firsthorizon.com and mobile banking app found in your app store.
Digital Banking is free to sign up for and use. Go to firsthorizon.com, click on the red "Log In" button at the top right, then click on Enroll Now.
Once enrollment is complete and approved, accounts will be displayed in Digital Banking within 15 minutes. You will receive an email to confirm that your accounts are now available to view.
A First Horizon Bank Checking, Savings, Credit Card, Home Equity Line of Credit, Installment Loan, Mortgage, CD, IRA, or Brokerage account.
Internet access with one of the latest version(s) of a 128-bit encrypted browser such as Chrome, Firefox, Safari, Edge, etc. or a mobile device with the latest operating system (OS).
Learn how to use Personal Digital Banking by viewing our Online or Mobile Demos here. For Small Business Demos, click here.
You can view balances and transactions for your First Horizon Bank checking, savings, credit cards and home equity lines of credit. You can view balances for CDs, individual retirement accounts (IRAs), installment loans, and brokerage accounts. You can also view transactions and balances on accounts that you add into My Other Accounts from another online financial institution. See Account Aggregation FAQs for more details.
The current balance displayed is the closing information from the previous business day. The available balance displayed includes wires, ACH, ATM transactions, debit card transactions, internal funds transfers, and online bill payments created on the current day. Total available balance also includes First Banking Reserve (if applicable). Available balances are immediately reduced by the authorized purchase amount.
Yes. Digital Banking can be accessed from multiple computers, as long as it is accessed using one of the latest version(s) of a 128-bit encrypted browser. Mobile Banking can be accessed using multiple devices as long as they are on a recent operating system and are not jail broken or modified in any way.
This is a feature that has been put in place for your security. This is to confirm that no one, besides you, is adding a new recipient in Bill Pay/Transfers or making changes to your contact information.
Yes, when you enroll in Digital Banking, you are automatically enrolled for both online banking and mobile banking. Downloadable apps are available for iPhone ® , iPad ® , and smartphones, or tablets for Android™ and Apple Watch. Visit the appropriate app store to download the First Horizon Bank Mobile Banking app; then you may use your Digital Banking user ID and password to log in.
To recover your user ID, click the Forgot user ID link in the LOG IN drop-down box on the top right side of any page on firsthorizon.com. Next, enter the code presented in the image and your primary email address, and then click Submit. Your user ID will be emailed to you once your email address has been verified.
For password recovery, enter your user ID, click the Forgot password link, click Continue, select your preferred delivery method to receive your code, enter the access code and click Continue. You will be required to enter a new password and confirm it.
Yes. When you attempt to log in, our system is evaluating more information than just the username and password that are being entered. That information is used to determine if the login attempt resembles your prior logins, or if it looks like it may be coming from a suspicious device. Our system will challenge or require stepped up authentication (MFA) during the login process if we detect that the login attempt is coming from a new/unknown/untrusted source, and the user will be sent a verification code to a contact point that is on their profile that they have designated to be used for verification purposes, and the user will be required to enter that verification code in order to log in.
After login, our application requires verification when attempting certain actions or transactions like adding new payees or recipients, when changing contact points on your profile, or other higher risk activities. For greater security, we strongly recommend you designate a mobile phone number on your profile with the “Use for Verification” settings, and that you designate your mobile phone to receive Text Alerts as email is the preferred method for fraudsters.
When you first log in from a new device, you will be prompted to receive a Verification Code to one of the contact points on your profile. When asked if you want that device to be remembered, if you select “Yes,” the system will remember that device and won’t prompt the Verification Code when you log in from that same device in the future. If you choose “No,” the system will not remember that device as a trusted device for you, and thereafter upon each login, the system will prompt you for a Verification Code. If you’re currently not getting prompted for a Verification Code at each login, at some point in the past you have answered “Yes” to that question.
To begin receiving Verification Code prompts upon each login, you can do one of two things: (1) Log in from a new device that you have not previously logged in from, and you’ll be prompted for a Verification Code, and can then select “No” to not remember your device; or (2) If you don’t have access to a new device that you can log in from to trigger this, contact Client Services and request this to be enabled for your online banking profile. Upon your next login, you will be prompted for a Verification Code, and you can then select “No” to the question about remembering your device or if you are using a trust device. Please note that if you enable biometrics (Face ID or Fingerprint ID) for login, the Verification Code prompt is not applicable (i.e., if you want to receive a Verification Code at each login, you will have to use the traditional Username and Password for login, not biometrics).
Yes. To change your User ID or password, click the Profile icon in the upper right hand corner after you have logged in. Next, choose My Profile, then the Security tab. Choose the Change Password button or the Change Username button. Click Save when you have completed your changes.
Click here for Retail/Personal; click here for Small Business. The link to our terms of service is also located at the bottom of any page in your Digital Banking under the Legal header.
After enrolling, you automatically have access to your profile and accounts through online or mobile banking. If you prefer to use our Mobile Banking app, download it from the app store on your device. After downloading and opening the app, log in with your user ID and password. If you prefer to bank with your mobile web browser, you do not need to download the app. Simply visit firsthorizon.com and log in with your credentials.
Yes, Digital Banking utilizes industry-standard security protocols that leverage encryption for transferring data. Encryption helps create a secure environment for the information being transferred between your browser or mobile device and First Horizon Bank PIN, password access, Touch ID and Facial recognition on supported devices and application time-out when your computer or phone is not in use.
Also for mobile banking, we ensure that account data is never stored on your device. In the event that your device is lost or stolen, the service can be immediately disabled by either accessing the Settings > Mobile tab after logging in to the Digital Banking website or by calling us at 800-382-5465.
Yes, when you are not on a secure wireless connection, a data plan is typically needed as data usage can become expensive if you exceed your wireless carrier’s limit. Please check with your wireless carrier for more information.
Eligible phones include:
If you are concerned about misuse of your device, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to Digital Banking and remove your device.
Push notifications are alerts you receive within your mobile device’s notification center. Push notifications are a way to receive both optional alerts (those that you enroll in) and required security alerts. Simply choose push notifications as a delivery option when setting up or editing your alerts.
Ensure your device's browser has cookies enabled. If you are using the mobile app (iOS or Android), please keep in mind that any accessibility options (larger fonts, magnification, etc.) you have enabled will impact the app.
Yes. With Mobile Banking you can securely authenticate yourself and access Mobile Banking by enabling logins using only your fingerprint or facial recognition. Once enabled, you simply touch the screen when prompted rather than type in a user ID and password. This feature is available for our Android and Apple users who have a device (cellphone and/or tablet) with fingerprint authentication capability and that are using our Mobile Banking apps.
Once you have downloaded the Mobile Banking app, you will be prompted to enable logins by fingerprint or facial recognition after you log in for the first time. If you select “No Thanks,” you can enable these expedited login options at any time by going to the Profile icon in the upper right-hand corner and then choose My Preferences. Simply select the device that you are on and click the Enable Fingerprint or Facial Recognition Authentication button.
You can turn this feature off at any time by selecting the Disable button.
Any tablet or cellphone with fingerprint authentication can be enabled to use one-touch logins to Mobile Banking. Facial authentication is only available on iPhone X, XR and XS.
Once enabled on your app, Quick Glance allows you to see the balances and recent transactions of your First Horizon Bank accounts without having to log in. To enable Quick Glance, log in to the (iOS or Android) app and follow these steps:
You can now customize which accounts and transactions you can view via Quick Glance. Click on Settings and then the Mobile sub-tab. A list of your accounts is displayed with a selection box for you to choose whether to Show in the Accounts Widget and/or Show in Recent Transactions. Check the boxes for the account(s) and transactions that you would like to display.
Mobile Banking via mobile web browser is supported on all mobile devices with HTML5-capable browsers. In addition, the downloadable app is supported on most iPhone®, iPad®, Apple Watch, and Android™ smartphones or tablets. To download the application, visit the app store on your device. Search for the "First Horizon Mobile Banking app," and download it as you would any other app.
For those who would like to use the Apple Watch app, the First Horizon Bank app will be automatically downloaded to your watch when you download the iOS app onto your phone. You will find it on the home screen of your watch.
Look for the First Horizon Bank logo on the home screen of your watch and tap it to open the Apple Watch app. The app will be automatically downloaded to your watch when you download the First Horizon Bank App to your iPhone.
To keep the Apple Watch app within the dock, press the side (option) button while the app is open and select “Keep in Dock.” Once docked, the app can be quickly accessed by pressing the side button and swiping/scrolling to the app.
With the Apple Watch app, you can view your First Horizon Bank account balances and the 10 most recent transactions.
Once you open the app, you will see two options, Account Balances and Transactions. To view your recent transactions, simply tap Transactions.
Once you open the app, you will see two options, Account Balances and Transactions. To view your recent transactions, simply tap Transactions.
Mobile Deposit is a convenient, easy way to deposit checks from your mobile device into one of your First Horizon Bank accounts. With the iOS or Android app, you can take a photo of your check (note: the device must have a camera), enter the check information and securely submit your deposit for processing. Mobile Deposit eligibility is subject to approval and limits are subject to change. For additional information, please see the questions regarding Mobile Deposit eligibility and limits.
Mobile Deposit is FREE to eligible customers. All customers are subject to approval. There may be charges associated with data usage on your phone or tablet. Check with your wireless carrier for more information.
Mobile Deposit eligibility is based on your particular relationship with the bank. Generally, factors such as balances in your accounts, track record of responsible account usage, etc., can impact your eligibility, deposit limits and funds availability.
If you are eligible for Mobile Deposit, you will be allowed to start a new deposit via the Deposit option on the main screen. Your current deposit limit is displayed once you click Deposit.
Successfully submitting your check image with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary. Items transmitted using Mobile Deposit may be subject to an automatic hold of up to two (2) business days on funds deposited. The length of the delay is counted in business days from the day of your deposit. If you make a deposit before 9 p.m. ET on a banking business day (every day except Saturday, Sundays, and federal holidays), we will consider that day to be the day of deposit. If you transmit an item after 9 p.m. ET, or on a day we are not open, we may consider that the deposit was made on the next business day we are open. If your deposit is declined, we will email you the notice by the first business day after the day we received your deposit. Longer holds may be placed on the funds if we have concerns about their collectability. Check your deposit history to see your deposit status.
After successfully submitting a deposit with First Horizon Bank Mobile Deposit, you should retain the original check (or a sufficient copy of the front and back of the item) until final settlement of the item. Should there be any dispute that the image does not satisfy legal equivalence requirements, retaining the original check may help you confirm the issue, or you can take the check to another deposit channel (branch, ATM).
Before you begin, properly endorse your check. The endorsement should read: For Deposit Only to First Horizon Bank Account of . Click here for example.
Once you have submitted a check for deposit, the status of that check will appear in the History tab. The status will appear as “Submitted” until the item has been reviewed. After review, the status will be updated to either “Approved” or “Rejected.” Once approved, your deposit should appear in your account by the next business day. Funds deposited may be subject to additional holds.
A check deposited by Mobile Deposit may be rejected due to a number of factors, including poor image quality, missing check information, or unacceptable terms.
If you need help setting up Digital Banking or have questions about how to use it, please call us toll-free at 800-382-5465. You can also access our automated system anytime.
Yes, pending items are deducted from your available balance.
Transactions will be displayed in Digital Banking almost instantly after they are completed, even if they are still pending.
At the top of the Spending Summary in the Plan section, you will see all categories listed. Click on the six categories you want displayed in the graph and chart. To view additional categories, click on the arrow on the left underneath the categories, and they will scroll down.
You can set up the following optional alerts under the Settings icon: Account Credit Alert, Balance Threshold Alert, Budget Category Alert, Check Cleared Alert, Merchant Activity Reminder, Payment Due Alert, Periodic Balance Alert, Personal Reminder, Total Budget Reminder, and Transaction Activity Reminder.
If you believe there is unauthorized or fraudulent activity on any of your accounts, please contact First Horizon Bank immediately at 800-382-5465.
First Horizon Bank does not assess a charge; however, there may be charges associated with text messaging on your phone. Check with your wireless provider for more information.
If you receive an alert for an action that you initiated, there’s no need to do anything. However, if you receive an alert for an action that you did not initiate, you should contact First Horizon Bank immediately at 800-382-5465.
Account aggregation is a feature of Digital Banking that involves compiling information from different accounts, which may include bank accounts, credit card accounts and investment accounts, into a single place.
Click/tap on Add a Non-First Horizon Account on the homepage.
Click on the Settings icon, and then click on the Accounts tab. If there are any eligible accounts to be added, you will see them under Account Visibility. Click on the Show button next to the account to add it to your online banking. If the account is not listed, send us a secure message requesting the account be added or call 866-264-5322.
You may need to add the missing accounts. Click on the Settings icon, and then click on the Accounts tab. Accounts available to be added will be listed under Account Visibility. Click on the Show button to make the account visible. If the account is not listed, send us a Secure Message requesting the account be added or call 866-264-5322.
Absolutely. You may open a checking account, savings account or credit card by clicking here.
You can find your full checking, savings, CD, IRA, or loan account number by clicking on the account you wish to view. From there, click on Manage my Account, and it will display your full account number as well as more details on the account. For credit card and HELOC accounts, you can find your account number on your statements.
Online accounts are accounts where you have a username and password to log in to an online web service such as firsthorizon.com. The balances and transactions are automatically downloaded from the other financial institution upon your login to Digital Banking. Offline accounts are accounts that do not have an online profile. These accounts must be manually updated.
From the homepage, click/tap on the account you wish to add a nickname to. Click/tap on Manage My Account. Click/tap the Pencil Icon on the right side of the account name. Type in the nickname and click Save.