Manage your direct debit

To make sure your registration is paid on time, keep your direct debit details up to date.

Update bank or credit card details

You can update your bank or credit card details used for your mySAGOV account.

If you have a new expiry date for your card, you can update an existing payment method. Once you have updated your payment method, any direct debit agreements using this payment method will be updated automatically.

If you have a new card (with different card numbers) or want to switch to a different payment method - eg bank account, you can add a new payment method. To make sure your registrations on direct debit use this newly added payment method, you'll also need to update the direct debit agreement for each registration.

To get started:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Select Start now below to begin.
2. Select My account.
3. Select Payment methods.

To update an existing payment method:

1. Under Your payment methods, select the payment method you wish to update.
2. Select Update. If updating a credit card, select Edit details.
3. Enter your new bank account or credit card details and select Next then Finish.
4. Any direct debit agreements using this payment method will now be updated.

To add a new payment method:

1. Under Add a new payment method, select the payment type you wish to add.
2. Select Next.
3. Enter your new bank account or credit card details and select Finish/Save.
4. Now, to update your direct debit agreement, go to the Home screen in your account.
5. Select Vehicle list.
6. Select Modify vehicles on direct debit.
7. Select the vehicles you want to use the new payment method and select Continue.
8. Select the new payment method from the drop-down list and select Continue.
9. Select I agree.
10. Select Finish.

Update your email

You can update your email address used for your mySAGOV account.

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Make sure you log in using the current email address linked to your account. Select Start now below to begin.
2. Select My account.
3. Select Change email address.
4. Enter your new email address and click Save.
5. Select Back to EzyReg Account (located at the top right-hand corner of the screen).
6. Log out of your account.
7. To complete the verification, log back in to your mySAGOV account. You will be sent a verification link to your new email address.
8. Open a new tab and log into your email account.
9. Open the email from mySAGOV.
10. Select Verify your email address.

Once you have verified your new email address, you'll be directed to the home screen in your account. Your new email address should display at the top right-hand corner of the screen.

Forgot email

If you're not sure which email address is linked to your mySAGOV account, try resetting the password. Use Forgot password on the login screen.

Enter the email address (you’ll need access to the email address). If you receive an email with a link to reset your password, then an account exists for this address.

Cannot access email

If you no longer have access to the email address linked to your mySAGOV account and don't know your password, you'll need to contact Service SA. You'll need evidence of your identity for us to verify it's really you.

Update your mobile

Depending on how you have chosen for mySAGOV to use your mobile number, you may need to follow both of the processes below to correctly update it.

Two-factor authentication (2FA)

If you have 2FA enabled, follow these steps to update your mobile number or change your preferred verification method:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Select Start now below to begin.
2. Select My account.
3. Select Manage two-factor authentication.
4. Select Remove.
5. Select Continue.

You can now set up 2FA again, this time entering your new mobile number or choosing a different verification method.

If you're having trouble logging in, you can recover your account instead.

Notification preferences

If you receive your registration renewal notices or direct debit notifications to your mobile number, follow these steps to update your mobile number:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Select Start now below to begin.
2. Select My account.
3. Select Change mobile.
4. Enter your new mobile number and select Save.
5. To complete the process, you will need to SMS the verification code shown on the screen to the mobile number provided.
6. You will receive a text message to confirm your mobile number has been verified.
7. Click Done on the screen in your mySAGOV account.

Update the renewal period, CTP Insurer or ITC option

1. Log in to your mySAGOV account using your internet browser. (not the mySAGOV app). Select Start now below to begin.
2. Select Vehicle list / manage direct debit.
3. Select Modify vehicles on direct debit.
4. Select the tick box alongside the plate number of the relevant vehicle.
5. Select your updated ITC option, Renewal period or CTP Insurer.
6. Select Continue then I agree.
7. Select Finish.

Remove your vehicle from direct debit

To remove a registration from direct debit:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Select Start now below to begin.
2. Select Vehicle list.
3. Select Remove vehicles from direct debit.
4. Select the vehicles you want to remove from direct debit and select Continue.
5. Confirm the vehicles to be removed from direct debit and select Continue.
6. Select Finish.

Alternatively, the direct debit will automatically stop if:

• the registration is cancelled
• a notice of disposal is lodged
• the registration is transferred to a new owner.

Replace your renewal or registration certificate

Once direct debit has been setup, paper renewals will no longer be sent.

If you need a copy of your paper renewal notice or registration details certificate:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Select Start now below to begin.
2. Select Vehicle list in the Vehicles section.
3. Select Details alongside the registration number of the relevant vehicle.
4. Scroll down and under Your records, select Download application for renewal of registration or Download registration details certificate.